Frequently Asked Questions
EyeSpa™ Relaxing Massager
The EyeSpa™ Relaxing Massager is designed to rejuvenate your eyes using advanced ZenWave™ Pulse technology, inspired by the principles of acupressure. By targeting four major acupressure points around the eyes, the EyeSpa™ delivers a soothing experience to alleviate eye strain, promote relaxation, and enhance your well-being.
Yes! The EyeSpa™ Relaxing Massager can be brought on carry-on baggage only.
Do not leave the EyeSpa™ Relaxing Massager in check-in baggage as it contains lithium battery.
The EyeSpa™ Relaxing Massager has 3 different modes for you to choose from; automatic, clear, and sleep.
The EyeSpa™ Relaxing Massager is for anyone that needs to relax their eyes and create for themselves 10 minutes of calm to decompress especially during a hectic day or just before bedtime for better sleep quality.
Our ZenWave™ Pusle Technology uses strategically placed airbag generating pulses to stimulate the delicate areas around the eyes, promoting circulation, reducing puffiness, and easing strain without discomfort.
Please read the user manual for further directions, safety instructions and care before use.
You can use your EyeSpa™ Relaxing Massager for 10-20 minutes at a time. Each soothing session lasts for 10 minutes, after which the EyeSpa™ will automatically turn off. You can also press and hold the power button to manually end your session at any time.
The EyeSpa™ Relaxing Massager can provide at least 12 10-minute sessions on a full charge!
Yes! Every EyeSpa™ Relaxing Massager purchase is protected with a 1 year warranty.
Please click here for full details and T&C.
Shipping
For Singapore Orders:
All orders for delivery in Singapore come with free express delivery.
For International Orders:
Please find reference flat shipping rates below:
Malaysia - $20.00 SGD
Rest of Asia and Australia - $30.00 SGD
Rest of the World - $50.00 SGD
Your order will be shipped out within 48 hours of placing it.
If you do not receive an Order Confirmation email or a Shipping Update email by then, simply reach out to us at support@iresthealth.com with your order number and one of our customer care representatives will assist you.
For orders in Singapore, delivery will be within 3 working days.
For international orders, please refer below for the estimated shipping duration:
Malaysia - 7 to 10 working days
Rest of the World - 10 to 14 working days
Once your order is on its way, we will send you an email with all your shipping details so that you may be up to date with the progress of your shipment.
We deliver from our warehouse in Singapore.
International customers are responsible for any duties and taxes incurred in the destination country. We are unable to refund duties and taxes on international shipping.
Modifying or changing and order
If you placed your order within the last 1 hour, it is possible for you to make changes to your order.
Send us an email at support@iresthealth.com titled: "I NEED TO CHANGE MY ORDER - [YOUR ORDER NUMBER]"
If you placed your order within the last 1 hour, it is possible for you to cancel your order.
Send us an email at support@iresthealth.com titled: "I NEED TO CANCEL MY ORDER - [YOUR ORDER NUMBER]"
Every EyeSpa™ Relaxing Massager purchase is protected by our 30-Day Risk-Free guarantee.
If you're less than completely satisfied with your EyeSpa™, simply email us at support@iresthealth.com and any one of our customer care representatives will help you through the process.
For more details on our 30-Day Risk-Free guarantee, click here
Others
If you have further questions, we are more than happy to help.
Simply click on the live chat button located at the bottom right side of the page or email at at support@iresthealth.com and any one of our customer care representatives will assist you.