Frequently Asked Questions

How does the EyeWell™ massager help relieve tired eyes?

The EyeWell™ Relaxing Massager is designed to rejuvenate your eyes using advanced ZenWave™ Pulse technology, inspired by the principles of acupressure. By targeting four major acupressure points around the eyes, the EyeWell™ delivers a soothing experience to alleviate eye strain, promote relaxation, and enhance your well-being.

Can I bring the EyeWell™ Relaxing Massager onboard flights?

Yes! The EyeWell™ Relaxing Massager can be brought on carry-on baggage only.

Do not leave the EyeWell™ Relaxing Massager in check-in baggage as it contains lithium battery.

What are the modes I can choose from the EyeWell™ Relaxing Massager?

The EyeWell™ Relaxing Massager has 3 different modes for you to choose from; automatic, clear, and sleep.

Who should use the EyeWell™ Relaxing Massager?

The EyeWell™ Relaxing Massager is for anyone that needs to relax their eyes and create for themselves 15 minutes of calm to decompress especially during a hectic day or just before bedtime for better sleep quality.

Can the EyeWell™ Relaxing Massager cause any discomfort?

Our ZenWave™ Pusle Technology uses strategically placed airbag generating pulses to stimulate the delicate areas around the eyes, promoting circulation, reducing puffiness, and easing strain without discomfort.

Please read the user manual for further directions, safety instructions and care before use.

How long should I wear the EyeWell™ Relaxing Massager for?

You can use your EyeWell™ Relaxing Massager for 5-15 minutes at a time. Each soothing session lasts for 15 minutes, after which the EyeWell™ will automatically turn off. You can also press and hold the power button to manually end your session at any time.

The EyeWell™ Relaxing Massager can provide 4 to 5 15-minute sessions on a full charge!

Does the EyeWell™ Relaxing Massager come with warranty?

Yes! Every EyeWell™ Relaxing Massager purchase is protected with a 1 year warranty.

Please click here for full details and T&C.

Shipping

How much is delivery?

For Singapore Orders:

All orders for delivery in Singapore come with free express delivery.

For International Orders:

Please find reference flat shipping rates below:

Malaysia - $20.00 SGD

Rest of Asia and Australia - $30.00 SGD

Rest of the World - $50.00 SGD

When will my order be delivered?

Your order will be shipped out within 48 hours of placing it.

If you do not receive an Order Confirmation email or a Shipping Update email by then, simply reach out to us at support@iresthealth.com with your order number and one of our customer care representatives will assist you.

How long will it take to get my order?

For orders in Singapore, delivery will be within 3 working days.

For international orders, please refer below for the estimated shipping duration:

Malaysia - 7 to 10 working days

Rest of the World - 10 to 14 working days

Once your order is on its way, we will send you an email with all your shipping details so that you may be up to date with the progress of your shipment. 

Where does iRest deliver from?

We deliver from our warehouse in Singapore.

International duties and taxes

International customers are responsible for any duties and taxes incurred in the destination country. We are unable to refund duties and taxes on international shipping.

Modifying or changing and order

I'd like to modify my order

If you placed your order within the last 1 hour, it is possible for you to make changes to your order.

Send us an email at support@iresthealth.com titled: "I NEED TO CHANGE MY ORDER - [YOUR ORDER NUMBER]"

I'd like to cancel my order

If you placed your order within the last 1 hour, it is possible for you to cancel your order.

Send us an email at support@iresthealth.com titled: "I NEED TO CANCEL MY ORDER - [YOUR ORDER NUMBER]"

I'd like to return my order

Every EyeWell™ Relaxing Massager purchase is protected by our 30-Day Risk-Free guarantee.

If you're less than completely satisfied with your EyeWell™, simply email us at support@iresthealth.com and any one of our customer care representatives will help you through the process.

For more details on our 30-Day Risk-Free guarantee, click here

Others

How can I contact customer support?

If you have further questions, we are more than happy to help.

Simply click on the live chat button located at the bottom right side of the page or email at at support@iresthealth.com and any one of our customer care representatives will assist you.